Shipping & Delivery
By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.
All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays.
Orders placed after 9am AEST on a weekday will be sent out first thing the next business day, and orders placed after this time Friday or on a weekend will be sent Monday morning.
International Custom Fees
All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Something found is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, and do not offer refunds for these costs.
If an order is refused due to custom fees, the select courier will hold the parcel for 2 weeks then abandon if these fees are not paid in this time. Something Found is also not responsible for the handling of an order due to this.
Something Found does not provide refunds to customers for failure to pay duties and taxes associated with their order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel.
Please note all shipping estimates are calculated in business days and therefore does not include weekends or public holidays.
Delivery times can also change if affected by severe weather or other unforeseen circumstances. We are not responsible for lost or stolen packages or packages delayed in transit.
It is the customers responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Something Found cannot offer reimbursement for this package.
Cant find your answer?
Please do not hesitate to get in contact with us regarding any further questions you may have!